Shipping policy
This Shipping & Delivery Policy explains the procedures and conditions applicable to orders placed through MUGATELIER.
We aim to process orders efficiently and provide customers with clear information regarding fulfillment, shipment tracking, estimated delivery periods, and circumstances that may affect delivery.
1. Fulfillment Procedure
Following successful payment confirmation, each order enters our fulfillment process.
Orders are normally prepared for shipment within 2–5 business days.
The fulfillment period may be extended when order volumes are unusually high or when operations are affected by:
• Public holidays.
• Promotional periods.
• Seasonal demand.
• Temporary fulfillment limitations.
• Unforeseen operational circumstances.
Once preparation has been completed, the order will be released to the designated shipping carrier.
2. Transit Period
The estimated transit period is approximately 5–12 business days from the date of dispatch.
Delivery estimates are calculated based on normal carrier operations and are intended for general reference only.
Actual delivery times may vary due to:
• Destination and geographic location.
• Carrier routing.
• Transportation schedules.
• Local delivery capacity.
• Weather conditions.
• Customs clearance.
• Government or carrier restrictions.
• Other logistical circumstances.
Accordingly, we cannot guarantee delivery on a particular calendar date unless a specific guaranteed service has been expressly offered and confirmed.
3. Shipment Tracking
Where tracking is available, shipment details will be provided following dispatch.
Please be aware that tracking activity may not appear immediately. A delay between dispatch and the first carrier scan can occur while the shipment is being transferred to a processing facility.
Customers should allow reasonable time for tracking information to become active before reporting a shipment as missing.
4. Customer Shipping Information
The customer is responsible for providing complete and accurate delivery information at checkout.
Before submitting an order, please verify:
• Recipient's full legal or preferred delivery name.
• Street and building information.
• Apartment, suite, floor, or unit number, where applicable.
• City and state/province.
• ZIP or postal code.
• Telephone number and email address.
If an address is incomplete or inaccurate, delivery may be delayed or unsuccessful.
Requests to correct shipping information should be submitted immediately after an order is placed. We cannot guarantee that changes can be made once the order has entered processing or has been transferred to a carrier.
5. Delayed Shipments
Estimated delivery periods may be extended by events that are outside our direct control.
Examples include:
• Extreme weather or natural events.
• Carrier network congestion.
• Transportation interruptions.
• Customs inspections.
• Public holidays.
• Unexpected increases in shipment volume.
• Local delivery restrictions.
• Incorrect recipient information.
• Temporary carrier service disruptions.
A delayed shipment does not necessarily indicate that a package has been lost.
Customers should first review the latest tracking information. If the shipment remains inactive or significantly exceeds the expected delivery period, please contact us for assistance.
6. Delivery Confirmation
A carrier may record a shipment as delivered when it has been left at the address provided during checkout.
If your tracking status shows "Delivered" but the package cannot be located, please:
1. Check the entrance, mailbox, porch, reception area, and other possible delivery locations.
2. Ask household members or neighbors whether they accepted the package.
3. Check with your building manager or mailroom if applicable.
4. Review any delivery photograph or notification supplied by the carrier.
5. Contact the carrier directly for additional information.
If the package remains unavailable, contact our customer service team with your order number and tracking details.
7. International Orders
International orders may be subject to additional procedures after leaving our fulfillment facility.
Depending on the destination, a shipment may be assessed for:
• Import duties.
• Customs fees.
• Local taxes.
• Tariffs.
• Brokerage or handling charges.
• Other government-imposed fees.
Any applicable charges that are not included in the purchase price or shipping fee are the responsibility of the recipient.
Customs clearance times are determined by the destination country's authorities and are outside our control.
8. Returned or Undeliverable Packages
A shipment may be returned to the sender if the carrier is unable to complete delivery because of an incorrect address, incomplete information, refusal of delivery, or failure to collect the package where applicable.
If a package is returned for a reason attributable to incorrect or incomplete customer information, additional shipping costs may apply if reshipment is requested.
9. Contact Our Support Team
For questions regarding an order, shipment, tracking status, or delivery issue, please contact us using the information below.
Email: IshaanHollett82566@hotmail.com
Phone: +1 (469) 372-5023
Please include your order number and, when applicable, your tracking number so that we can review your request efficiently.
We appreciate your understanding and thank you for choosing MUGATELIER.